Whether you grew up with a cell phone in one hand and a tablet in the other or are still getting comfortable with new technology, we want you to feel confident using all the products and services available at VyStar.
That’s why our employees take the time to support every member, especially those who may need a little extra help. Recently, Tricia at our Mount Dora branch assisted a member who shared that he was not very tech savvy but needed to begin receiving payments through Zelle®. Unsure of where to begin, he turned to VyStar.
Personal Support for Your Digital Banking Needs
Tricia listened carefully and quickly got him set up for success. Since he only had a savings account, she recommended opening a checking account so he could access funds with a debit card. From there, she helped him download the VyStar Mobile app, sign in and enroll with Zelle.
The member’s face lit up with relief. He was impressed by how simple the process turned out to be and left ready to call his boss and start receiving payments through Zelle — no more waiting on paper checks.
“This wasn’t just about opening an account or setting up an app,” said Kayla, the Mount Dora Assistant Branch Manager. “It was about restoring someone’s confidence and helping them feel capable in a world that can sometimes feel intimidating. Tricia turned a moment of uncertainty into one of hope and progress, and that’s the kind of impact that stays with people.”
Step-By-Step: How to Get Started With Zelle
You may be asking yourself: What is Zelle? We’re here with answers.
Zelle is a fast, safe and easy way to send and receive money directly between almost any bank account in the U.S., typically within minutes*. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank**.
Our Zelle webpage includes step-by-step instructions to log in, enroll, send money and request money, along with answers to commonly asked questions.
Zelle for Small Business Offers Fast, Secure Payments
Small business owners can also benefit from Zelle. It’s a convenient way to send and receive payments without waiting for checks to clear, buying extra hardware or making a trip to the credit union. Plus, it’s secure and works right from your phone. Learn more on our Zelle for business webpage to learn more.
Beyond Zelle: More Ways We Help Members Every Day
When members need help with any product or service, our employees are ready to step in.
Christian at our Altamonte Springs recently met a couple who noticed a fraudulent charge on their account. He helped them set up their Online & Mobile Banking for the first time, patiently walking them through how to use it with confidence. He also introduced them to our Card Control app and VyStar+ Checking. Now they can monitor transactions in real time and are better protected if they ever spot fraud again. The couple left feeling empowered with tools they hadn’t known existed thanks to Christian’s guidance.
“Without hesitation, Chris stepped in with calm reassurance, compassion and professionalism,” said Brandon, the Altamonte Springs Assistant Branch Manager. “He spoke gently, letting them know that VyStar was here to protect them, and that they were not alone.”
Empowering Every Member to Achieve Their Financial Goals
At VyStar, we want every member to reach their greatest financial potential. Our employees are here to help make that possible, offering the kind of support that creates lasting confidence.