At VyStar, our employees believe in going the extra mile for members.
When Craig and his wife, Diane, and their family moved from Jacksonville to the Orlando area, a car breakdown presented an unexpected challenge. With three drivers sharing a single vehicle, they needed a solution — fast. They turned to a place they trusted: VyStar’s Winter Garden branch. Their hope was that their existing relationship would make it easy to receive the best financing options available.
That’s where they met Ebony. She not only helped them secure a competitive auto loan rate but also took the time to identify car insurance options. This would give the family added peace of mind in the event of another unexpected challenge.
As paperwork was being finalized, the family headed to the dealership, eager to drive home their new vehicle. But as closing time approached, the documents weren’t completed, meaning they would have to wait an additional day for their car. That’s when Ebony went the extra mile. She personally delivered the final paperwork to the dealership after hours, ensuring the family had everything they needed to complete their purchase.
Dedication from VyStar employees like Ebony give our members confidence that we are there for them even when the ride gets a little bumpy.
VyStar's Better Banking Stories series showcases real members and the VyStar employees who go above and beyond to help them.