Family-run businesses help make communities feel like home. They are all about hard work, commitment and the people who make them special.
At VyStar, we’re here to help these businesses thrive. That may be through a commercial mortgage, business credit card or another tool. In some cases, though, the help a business needs most comes from our team, not an individual product.
One example of that was a VyStar member who for years ran a local golf course with his mother. When his mother passed, it brought an unexpected challenge. The accounts tied to the business were still in her name, which meant the business could not access its funds. The member needed a way to keep the golf course running smoothly while navigating his loss.
D’lyn’s Dedication Makes a Difference
That’s where D’lyn, an employee at our Nocatee branch, stepped in. He connected with the member’s CPA and VyStar’s Deceased Processing team to determine exactly which documents were needed. Throughout the day, he coordinated with multiple departments, reviewed paperwork and guided the member through every step to get the accounts unlocked quickly, ensuring the golf course could continue operating without interruption.
By the end of the day, the member signed the updated documents and regained access to the account. What could have been an ongoing challenge was handled with speed, care and a personal touch that made a real difference.
“I was glad that we were able to come to a quick and effective resolution to ease the member’s mind during these difficult times as he navigates his loss and keeping his business running smoothly,” D’lyn said.
At VyStar, we know our members depend on us for more than financial services. They count on us for partnership, support and guidance during the moments that matter most.
VyStar’s Better Banking Stories series showcases real members and the VyStar employees who go above and beyond to help them.