On the road of life, there are sure to be some twists and turns.
It’s important to have a financial partner that can help you navigate the journey.
That was true for Richard, who recently visited our Naval Air Station Jacksonville branch after being denied an RV loan by the financial institution he had banked with for more than 25 years. He was frustrated and close to giving up on his dream of traveling the country.
That’s when he met Erica — a VyStar employee who took a different route.
Instead of rushing the conversation, Erica took the time to listen with empathy and care. She let Richard share his full story, acknowledged what he was going through and made sure he felt heard. As they spoke, Erica learned that Richard still hoped to purchase an RV — and that a recent life event had complicated his financial picture. She walked him through how VyStar could help, starting with opening a VyStar+ Checking Account and submitting a new loan application. This time, the loan was approved.
Many members like Richard value the added peace of mind that comes from VyStar+ Checking benefits, such as IDProtect, which offers identity theft monitoring, credit file monitoring, access to credit report and scores. VyStar+ Checking also offers cell phone protection, travel and leisure benefits and much more.
While Richard was approved for his RV loan, Erica didn’t stop there. She also helped him set up direct deposit and guided him through additional tools to support his financial wellness, including a line of credit and a credit card, both with debt protection for added peace of mind.
By the end of the visit, Richard had not only secured the financing he needed but also found a financial partner who genuinely cared. He left the branch feeling supported and later shared a heartfelt Google review, praising the “Unbelievable Experience” Erica provided.
At VyStar, we are proud to help members with bumps in the road and keep moving them toward their dreams.
VyStar’s Better Banking Stories series showcases real members and the VyStar employees who go above and beyond to help them.