How to Set up eBills
eBills are a free, convenient and secure way to deliver bills electronically. No stamp, no paper (save the trees) all while helping alleviate the fear of missing a payment. When you sign up for an eBill you agree to allow us to access the biller’s website on your behalf. For security reasons we are unable to transfer over this authorization to the new Bill Pay.
To get started, you’ll need:
Access to your bank account
Your biller account number and address/zip code (found on your most recent biller statement)
The correct login and password to the biller website
Answers to any security questions that may be required by the biller as an additional form of identification
Access to your email or text message to receive any one-time passcodes or verifications that some billers require
If eBills are available for the biller you add, you can choose to set-up eBills when adding a biller or later, using the eBills navigation bar.
Frequently Asked Questions
What information do I need to complete eBills enrollment in Bill Pay?
Your latest biller statement(s)
The correct login and password to the biller website
Answers to any security questions that may be required by the biller as an additional form of identification
You may also need access to your email or text message to receive any One Time Passcodes or verifications that some billers require
Can eBills be used with a check payee?
No, eBills are only available for electronic payees.
Once enrolled, can I stop eBills at any time?
Yes.
Do I need to have electronic statements set up on my payee’s site to successfully enable eBills?
Yes, for Bill Pay to pull in the statement data, electronic statements must be established on the biller website.
If I change my login credentials on the biller website, will eBills in Bill Pay continue to work?
No, the connection between Bill Pay and the biller website will be broken when Bill Pay goes to connect or refresh the statement data. For eBills to work properly again, you must enter the updated credentials in the Bill Pay user interface by selecting the “Resolve eBills Issues” that will appear by the payee. This will prompt you to enter the new biller website credentials.
I have enrolled in eBills in the Bill Pay user interface but “Resolve eBills Issues” is appearing on the View Payee screen. What do I do?
In the Bill Pay user interface, select the link “Resolve eBills Issues” and the system will walk you through any issues and what needs to be done to correct the problem. Usually this occurs when you change your login or password on the biller website, but the login credentials have not been updated in Bill Pay.
It is the first of the month which means a new billing cycle for my payee, but my eBills are not updated with the information for the new month. Is there an error?
It can take up to three (3) business days for Bill Pay to implement the new data from your biller website. Please wait a few days after the start of the billing cycle. If the data does not refresh to the new statement data, please reach out to us at 904-777-6000.
How do I know which eBill payees are eligible for AutoPay?
After expanding the Biller, if the change setting option is available, the Biller is eligible for AutoPay. While there are many eBills that are eligible for AutoPay, not all payees can be setup on AutoPay. eBills that are not eligible are clearly marked as ineligible.
Will my PDF eBill statement still be available when AutoPay is enabled?
Yes, the member can always view any available eBill PDF statements that are available.
Enrollment Note
Once you’ve begun the eBills enrollment process, please do not open any other browser windows or click away from the processing window while enrolling in eBills. The process can take several minutes to complete.
