As we set new goals for the year and work to achieve them, VyStar is here to support you with the tools, resources and guidance you need. Whether you're opening a checking account, saving for a new home or starting a business, we're committed to providing friendly guidance and innovative solutions.
Member Security
At VyStar, we want you to bank with confidence. Keeping your personal and financial information secure is our top priority, and our dedicated teams continuously monitor and update our systems to safeguard you against any potential threats. We employ strong security measures, including encryption, multi-factor authentication, access controls, data loss prevention and endpoint protection, all designed to protect you. Keeping your account secure is a partnership we are proud to share with you. Learn more about the steps you can take to ensure your financial information is safe.
Better Banking
VyStar supports over 500,000 active users across our digital banking platforms, allowing you to check balances, move money, set up and manage alerts and so much more, all while on the go. As this volume continues to grow, we are proud to share that our digital banking platforms remain highly reliable, with an impressive 99.81% uptime in 2024.
Additionally, we have been recognized by Finalytics.ai for offering the best digital experience among credit unions. The VyStar Mobile app continues to provide a seamless experience for managing your finances. We're proud to share our app holds a 4.8 rating on the Apple App Store and a 4.7 rating on Google Play. If you haven’t used our app in a while, you can enjoy all the benefits it offers today. Our online banking and mobile app are truly outstanding, offering convenience and flexibility to suit all preferences. They complement our extensive branch and ATM network, which are larger than most other financial institutions in the region, ensuring you get the best of both worlds. No matter how you choose to bank with us, we are there to help you achieve your financial goals.
Technology Enhancements
We're constantly improving our services to make your experience more convenient. Here are some recent advancements:
Member Video Chat: Over 20,000 members have used our new secure video chat for personalized assistance, saving valuable time.
New Data Center: We successfully transitioned to a new data center with faster and more modern hardware, improving the experience you have in any interaction with VyStar.
Transaction Processing: In order to provide our members with a world-class banking experience, we enhanced our batch processing to 7 days a week, including holidays. This ensures we can offer and better support the real-time money movement needs of our members without delays.
Mortgage and Home Equity Platform: With this enhanced platform, members have more self-service tools than ever before. You can make payments, view educational materials on your escrow analysis, obtain a payoff quote, submit requests directly to VyStar and more. We are confident members will continue to see great value in this platform.
And so much more.
Investing in Our Team
Our advancements are driven by our talented team, and we were proud as one of the Best Places to Work in IT by Foundry’s Computerworld for the fifth consecutive year. VyStar ranked third among midsize organizations across the globe, outscoring many exceptional companies. This honor reflects our commitment to innovation and excellence, which results in more innovative products and services for our members.
Looking Ahead
We're dedicated to supporting you in 2025 and beyond with advanced technology, exceptional service and a team that cares about your success. With your support, we will continue to strengthen our IT foundation. Thank you for trusting VyStar. Together, we look forward to a bright and rewarding year.
Lisa Cochran
Chief Information Officer