Becoming a parent is life-changing — and while it brings immense joy, it can also require a closer look at how you work toward your financial goals. That was true for Devon and Jordan, who were adjusting to life with their newborn baby while also trying to balance their finances.
Needing assistance, they visited the Normandy branch, where they met Debbie, a Senior Relationship Specialist. Initially, Devin and Jordan were looking for debt consolidation options, hoping it would alleviate some of their stress. But as Debbie listened closely to their story, she realized there were additional ways she could help them lower their monthly expenses.
Debbie assisted them with the debt consolidation and also worked to refinance both of their vehicles, resulting in lowering their monthly payments by $550.
For parents, that additional financial flexibility can make all the difference — helping to cover expenses like diapers, groceries, childcare and even creating an emergency savings fund.
For Debbie, moments like this are why she is proud to work at VyStar.
“Working on loans is what drives me each and every day, knowing that I can put a smile on someone else’s face,” she said. “I have a huge repeat member base that comes to see me every time they need something. They know I will help with the loan — but only if it benefits them. To me, it is not all about the numbers, it is the actions you take to get there."
By taking the time to understand Devon and Jordan’s needs, Debbie provided solutions that truly make a difference. That way, the parents could focus on what matters most: raising their child.
VyStar's Better Banking Stories series showcases real members and the VyStar employees who go above and beyond to help them.