VyStar is temporarily closing select locations, including drive-thru lanes, and modifying our hours of operation for all other branches to better utilize our resources and handle additional volume at our Contact Center.
The City of Jacksonville and VyStar Credit Union are collaborating on a loan program to assist local small businesses affected by the COVID-19 response. The City’s contribution to the Small Business Lending Program will be between $20 to $30 million, which will be used to provide a combination of grants, interest payments and potential aid toward the principal of the loan, with some elements tied to employee retention.
Jacksonville businesses affected by Coronavirus (COVID-19) can apply for the City of Jacksonville COVID-19 Community Relief Loan.
Download the Application
VyStar Credit Union recognizes the financial strain many of our members are experiencing due to concerns over the coronavirus (COVID-19), and we are offering payment relief for various loan products to help alleviate the stress associated with making your monthly loan payments.
VyStar will continue to monitor developments on COVID-19 and evaluate our member relief efforts as necessary.
(Auto, Boat, RV, etc.)
all payments 60 days
Options to delay payments
up to 90 days
Options to defer payments
for 60 days
Please continue reading for details by product type.
Expanded drive-thru services: We have broadened our drive-thru capabilities to accommodate almost every transaction, with the exception of safe deposit box access. If you need access to your safe deposit box, please call your local branch to schedule an appointment.
Our Contact Center and VyChat representatives are available every day from 7:00 a.m. to 7:00 p.m. You can reach us at (904) 777-6000 or (800) 445-6289.
Thank you for your support as we continue to adapt our operations to ensure the health and safety of our employees, members and the communities we serve. We will share additional information as it becomes available.
VyStar is offering a 90-day forbearance on mortgage loans designed to ease the financial burden for members who qualify.
Get Mortgage Updates
Effective March 27, 2020, VyStar will automatically defer loan payments for 60 days on all eligible* consumer loans and credit cards.
Get Consumer Loan Updates
VyStar is providing up to a 90-day forbearance on all eligible commercial mortgages and auto/equipment loans.
VyStar is temporarily closing select locations, including drive-thru lanes.
View Branch Closures
Manage your accounts when and where you want with these features.
Use These Resources
Scammers are viewing this uncertain time as an opportunity to capitalize on people’s fears and vulnerabilities.
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As Coronavirus (COVID-19) is sweeping through our community, we wanted to provide you with a variety of ways to get involved.
Centers for Disease Control
World Health Organization
Google's COVID-19 Resources
Small Business Guidance
Johns Hopkins Coronavirus Map