Free Financial Counseling

If you find yourself facing financial difficulties, don’t face them alone. We’re here to answer your questions and provide practical advice and solutions, free of charge.

Whether you’re looking for loan options, or just need some financial advice, please call a VyStar Representative at (904) 777-6000 or 1 (800) 445-6289 or stop by any VyStar branch. We also offer a full-time Financial Counselor on Jacksonville’s military base at our NAS Jax Branch, Building #39.

BALANCE Counseling & Education

In addition to meeting with VyStar Representatives, members also benefit from access to BALANCE, a free and confidential financial counseling and education program committed to helping you take control of your finances and reach your goals.

Feel like you’re always a paycheck behind?
Has paying your bills each month become a balancing act?
Do you have trouble saving money that will help you recover from a crisis, such as a lost job or medical problem?
Are you arguing with family members or losing sleep over money matters?
Or, do you simply have questions that will help you achieve your financial goals but don’t have the time to ask?

BALANCE counselors are qualified to discuss general money management, credit and housing topics including goal setting, spending and savings plans, credit and credit reports, debt management, buying a first home, mortgage delinquency and foreclosure prevention. Each session is goal oriented and results in a written action plan clearly outlining the steps you and your counselor decide to take in order to establish personal financial control.

Appointments are available weekdays, evenings, and weekends. The average counseling session lasts approximately one hour, and there is no limit on the number of sessions you may have. To make an appointment, call 1 (800) 777-7526 during the following times. All times Eastern:

Monday–Thursday 8 a.m.–11 p.m.
Friday 8 a.m.–8 p.m.
Saturday: 11 a.m.–8 p.m.

Services are offered in many languages and to the hearing-impaired. Services are offered in many languages and to the hearing-impaired.