VyStar Credit Union’s Mortgage Department would like to thank you, in advance, for your business. We would also like you to know that our ability to serve our membership and support our community is paramount.
Please Note: Due to COVID-19, we are experiencing a high volume of applications and higher than normal call and e-mail volume. With that, responses from our team may be delayed. Thank you in advance for your patience and together we will get through this!
VyStar Credit Union introduced a 90-day mortgage forbearance program in March to ease the financial burden some members were experiencing due to the coronavirus (COVID-19), and we remain committed to providing relief options to those who need them.
Mortgage forbearance essentially allows members who qualify short-term relief to suspend your mortgage payment, allowing you time and flexibility to manage the financial challenges you and your loved ones may be facing. It is important to note a forbearance plan is not forgiveness of any portion of the debt.
Members will be asked to complete documentation as part of our 90-day mortgage forbearance assistance. If interested, please complete the Mortgage Forbearance form linked here and a representative will contact you in a timely manner.
Please read below for additional details about the program.
Please note: If you prefer to continue making your mortgage payments as usual rather than receive loan relief, you can do so by paying as you normally would.
VyStar wants to help our members regain their financial footing. As your 90-day mortgage forbearance period comes to an end, a Mortgage Servicing representative will reach out to you to discuss the options listed below.
This typically occurs 30 days before the end of your forbearance period. However, should you need to contact us sooner, please email the VyStar Hardship department at email@example.com.
Depending on your situation, we will work with you to determine the best option to bring your account current. Those options could include: