Branch Changes
Reopening Phases
As of May 26th, VyStar branch lobbies are open and closely following state and federal guidelines.
Throughout the coronavirus pandemic, we have remained open and adjusted our processes to continue efficiently serving members via drive-thru lanes at most branches. We have carefully transitioned back to normal operations, which will include some modifications, such as limited lobby access, as we return to our usual routine.
With our branch lobbies reopening, we want you to know what measures we are taking to protect your health and the health of our employees.
Our branch lobbies are using the following precautions:
- We will continue to conduct all teller transactions via drive-thru service only, including deposits and withdrawals, official checks, notary services, instant card issue, wire transfers and more.
- If you require in-branch services, please call your local branch to schedule an appointment. If you do not have an appointment, you will be invited into the lobby on a first-come, first-served basis. Previously scheduled appointments will take priority
- Branch lobby visits will be available only for:
- New account opening
- Loan applications and closings
- VIP check pickup
- Safe deposit box access
- Appointments for Mortgage Services, Commercial Services or VyStar Investment Services
- We will be limiting the number of visitors allowed in a branch at any one time.
- Members will be required to wear a protective face mask inside the branch.
- Social distancing will be practiced inside the branch.
- Hand sanitizer will be available, and sneeze guards have been installed.
- Deep sanitation of branches will be conducted daily after hours.
We are eager to see our members in our branch lobbies again but remain focused on protecting the health of our members and employees while also providing the best possible service. We encourage you to use our ATM or Internet & Mobile Banking services, which allow you to complete most transactions.
We appreciate your support as we work toward resuming our normal branch operations.