By: Joe Colca, SVP Digital Experience, VyStar Credit Union
With so many types of Android™ phones, we have seen an increased number of reviews on the Google Play™ store about members having issues with the VyStar Mobile Banking App. Unfortunately, we don’t get to hear from all of you and provide you with one-on-one assistance. So, we’d like to help our Android users with troubleshooting these concerns, as we have for many our members. We’ve put together a guide to help you with not only the VyStar app, but also your phone’s overall health. Let’s get started!
2. To close an app, swipe right or left to close it. To close everything, press “Clear All.” (See red oval.)
Note: This isn’t removing the apps, just closing them until you reopen them again.
Our phones are mini-computers. They need a restart every now and then. Locate your power button and press down for one to two seconds. Some Android phones will have a menu pop up; others will turn off immediately. If a menu appears, tap the “Power Off” option. Wait a minute or two, then press the power button again to turn your phone back on.
Like Internet Explorer or any other browser on your computer, apps have cache and data linked to it. Most of the time, it makes the apps load faster, but it could be holding you back. Go to “Settings” on your phone and then tap “Storage.” Click on “Other apps.” Select the Chrome browser app, then “Clear Cache.”
At times, we have noticed a spotty connection has been a big factor with Android devices. Enable “Airplane Mode” for 30 seconds, then toggle it off. Try connecting again.
If you have any other questions about using the VyStar Mobile Banking App on your device, our representatives are happy to help. You can reach us by phone at (904) 777-6000 or 1 (800) 445-6289, or online via VyChat, any day of the week between 7:00 a.m. and 7:00 p.m.
The information provided in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. VyStar Credit Union disclaims any liability for decisions you make based on the information provided.